MunchMakers Return Policy

Last updated: June 17, 2021

At MunchMakers, we are dedicated to providing high-quality products and exceptional customer service. We understand that occasionally a product may not meet expectations due to defects. This Return Policy outlines the conditions under which returns are accepted and the procedures to follow.

1. Eligibility for Returns

  • Defective Products Only: We accept returns exclusively for products that have clear defects in materials or workmanship.
  • 30-Day Return Window: Defective products must be reported and returned within 30 days of the delivery date.
  • Proof of Defect: Customers must provide clear evidence of the defect, which may include photographs or a detailed description.

2. Non-Returnable Items

  • All Sales Final for Non-Defective Products: We do not accept returns for any reasons other than clear defects. This includes, but is not limited to:
    • Change of mind or personal preference
    • Incorrect ordering or sizing issues
    • Damage resulting from misuse or neglect

3. Return Process

Step 1: Contact Customer Support

  • Email: [email protected]
  • Provide your order number, contact information, and detailed evidence of the defect.

Step 2: Return Authorization

  • Our Customer Support team will review your request.
  • If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Prepare the Package

  • Include all original packaging, accessories, manuals, and any promotional items received.
  • Clearly write the RMA number on the outside of the package.

Step 4: Shipping the Product

  • Use a trackable shipping method to send the product to the address provided.
  • Shipping Costs: MunchMakers will cover return shipping costs for approved defective products.

4. Inspection and Approval

  • Quality Assurance Check: Upon receiving the returned product, our team will inspect it to verify the defect.
  • Decision Notification: You will be notified of the approval or rejection of your return within [X] business days.
    • Approved Returns: Eligible for a refund or replacement.
    • Rejected Returns: The product will be sent back to you, and no refund or replacement will be issued.

5. Refunds and Replacements

Refunds

  • Method: Refunds will be processed to the original payment method.
  • Time Frame: Please allow 7-10 business days for the refund to reflect in your account.

Replacements

  • Availability: Replacement is subject to product availability.
  • Processing Time: Replacement orders will be processed within [X] business days after approval.

6. Limitations and Exclusions

  • Late Returns: Returns requested after the 30-day window will not be accepted.
  • Unauthorized Returns: Products returned without an RMA number will not be processed.
  • Condition of Product: Returned products must not show signs of excessive wear or misuse unrelated to the reported defect.

7. International Returns

  • Customs and Duties: Customers are responsible for any customs fees, duties, or taxes incurred during the return process.

8. Changes to the Return Policy

  • MunchMakers reserves the right to modify this Return Policy at any time.
  • Changes will be effective immediately upon posting to our website.

9. Contact Information

For any questions or concerns regarding this Return Policy, please contact us: